Terms and Conditions for use of Smunch

The english version is only for convenience and better understanding. Solely and exclusively the German version of the User Agreement is binding!

§1 General

Smunch (Shiver Nebula GmbH, Jägerstraße 71, 10117 Berlin) provides you with meals at lunch time (the “Lunches“). Our Lunches are prepared by selected partner restaurants. The delivery terms (in particular fixed delivery time, delivery day) for our deliveries are determined by your employer in consultation with us.

§2 Contract Models, Delivery Modalities

There are two different models:


The contract for the delivery of freshly made Lunches (delivery contract) is made between Smunch and Dir, so we will send you our invoice (usually monthly).


The contract for the delivery of freshly made Lunches (delivery contract) is settled between Smunch and your employer and settled with your employer (usually monthly).

The delivery modalities (in particular fixed delivery time, delivery day) for our deliveries are in any case determined by your employer in consultation with us.

The specified delivery modalities can be viewed at any time in your User Account. Changes by us are possible at any time without giving reasons. Price changes (insofar as they do not concern only your employer) we will forward you expressly and with a lead time of at least one week.

To use Smunch to place orders, you need to create a “User Account“.

§3 User Account, Term and Termination

In your User Account you can manage orders, your personal data and further information. The details in your user account are always complete and true.

You must keep your access data to your user account safe and do not leave it to any third party. The use of your user account is closed indefinitely.

§4 Services provided by Smunch

Smunch will provide you with your User Account and its functionality, especially online applications, as long as they are offered by Smunch. Smunch will always select its partner restaurants with the utmost care according to high quality standards and carry out quality checks. Smunch or the respective partner restaurant will deliver your ordered Lunches within the delivery modalities. Smunch will be able to remind you in advance of any order possibilities, delivery dates or deliveries of Lunches via email, SMS or other exhibition systems. You managed details in your User Account.

§5 Corporate Benefits


Your employer can pay different bonuses for your lunches or make an integration into the payroll slip (“Corporate Benefits”), but this is not an obligation and may be implemented, for example, only for certain days. The status of each Corporate Benefit is displayed or communicated in your user account, and you receive notification in advance (e.g. via e-mail), if your employer introduces, changes or terminates the corporate benefit. Details are subject to the agreement between you and your employer. Smunch has no right to make any agreement between your employer and you for your employer or yourself.


Not applicable

§6 Billing, Tax Implications, Payment Modalities


You are basically obligated to pay your respective Lunch directly to Smunch after the invoice has been sent by Smunch. To the extent that your employer implements Smunch's automated billing process into his payroll system (integration into payroll) and, if applicable, is subsidized, this is considered as part of Corporate Benefits.

Tax implications (such as monetary benefits) must be considered by you or your employer.

For the settlement (in the case of Corporate Benefits) it may be necessary that your employer receives all relevant payment data (number of Lunches, lunch price, etc.) from Smunch. You agree with the use of Smunch (log-in on the webside and the placing orders) that Smunch may pass this data on to your employer for accounting purposes. This applies in particular if you have agreed with your employer that he pays the Smunch invoices directly for you (“Direct-Settlement”).


The invoicing of the Lunches is done directly with your employer.

Tax implications (such as monetary benefits) must be considered by you or your employer.

For the settlement, it is necessary that your employer receives all relevant payment data (number of Lunches, lunch price, etc.) from Smunch. You agree with the use of Smunch that Smunch may pass this data on to your employer for accounting purposes.

§7 Right of Revocation and Instruction


You cannot revoke your order against Smunch, to the extent as it concerns the delivery of goods, which can spoil quickly or whose expiration date would soon be exceeded (§ 312g Abs. 2 Nr.2 German Civil Code (“BGB”). The right of revocation is also excluded for goods which are not prefabricated and for whose manufacture an individual selection or provision is intended by the consumer or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 No. 1 BGB), so the individual Lunches, and sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery (§ 312g para. 2 no. 3 BGB).

If you are a consumer within the meaning of § 13 BGB, you are entitled to a right of withdrawal for the part of the order (to the extent the case at all), which does not fall under the abovementioned exclusion lists (see below). Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or independent occupation.

Cancellation policy:

Right of revocation:

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall begin fourteen days after the date on which you or a third party you designate who is not the carrier who has or has possessed the goods.

In order to exercise your right of revocation, you must inform Smunch (Shiver Nebula GmbH, Jägerstraße 71, 10117 Berlin or hi@smunch.co) of your decision by means of a clear declaration (e.g. a letter, fax or e-mail sent by mail) Contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation:

If you revoke this Agreement, we will pay you all the payments that we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.

We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.

They bear the direct costs of returning the goods.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Sample Revocation Form:

(If you want to revoke the contract, please fill out this form and send it back to us.)

An Shiver Nebula GmbH, Jägerstraße 71, 10117 Berlin legal@smunch.co

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*)

Name of consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only in the case of a communication on paper)


(*) Delete as appropriate.


Not applicable

§8 Data Protection

Smunch undertakes to observe the relevant data protection regulations. The agreed translation missing: en.links.privacy_long also apply to Smunch.

§9 SEPA Direct Debit Mandate


If you have chosen the option that we should collect your invoices monthly from your account via direct debit (SEPA direct debit mandate), the following applies:

You agree with the authorization of the SEPA Direct Debit Mandate that Smunch (Shiver Nebula GmbH) can receive payments from your bank account by direct debit. At the same time, you instruct your credit institution to pay the debits drawn by us from your account.

Note: You can request reimbursement of the debited amount within 8 weeks, beginning with the debiting date. The conditions agreed with your credit institution apply.

Smunch reserves the right to charge for direct debits (subject to prior notice).

The creditor identification number is: DE21ZZZ00001993911

If you have agreed with your employer Direct-Settlement for your daily lunches, we may only take orders that exceed one lunch per day via the SEPA direct debit mandate.


Not applicable

§10 Severabilty Clause

If individual provisions of this contract are ineffective, this shall not affect the validity of the remaining provisions.

The partners will in this case replace the invalid provision by another that the economic purpose of the deleted provision in a permissible way.

State: 28.02.2017


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